Shipping policy

Iron Bear Collectibles — Shipping Policy

Last updated: September 29, 2026

Order Processing

We process orders after payment has been authorized and any necessary order verification is complete. Processing and shipping estimates are provided in the product listing, at checkout, or in your order confirmation.

Processing time is separate from the carrier’s delivery time. Weekends, holidays, high order volume, and product availability may affect fulfillment.

Items identified as preorders are not available for immediate shipment.

Shipping Rates and Destinations

Available shipping destinations, delivery options, and shipping charges are displayed at checkout. Shipping costs may vary based on the delivery address, package weight, dimensions, and selected service.

We ship only to destinations supported by our checkout. Any free shipping promotion is subject to its stated conditions.

Delivery Estimates

Delivery dates are estimates unless we expressly identify a service as guaranteed. Carrier delays, severe weather, holidays, and other disruptions may affect delivery.

If we cannot ship within the timeframe stated when you purchased, we will provide any legally required delay notice and options to agree to the delay or cancel for a refund. If no shipping timeframe is stated, we will comply with applicable shipment deadlines and notification requirements.

Preorders and Mixed Orders

Estimated release and shipping dates for preorder items are listed on their product pages. These estimates may change because of manufacturer or distributor delays.

If a preorder is delayed, we will provide any legally required notice and cancellation or refund options. If the product is canceled or we cannot fulfill your order, we will promptly refund the amount paid for the unfulfilled item, including applicable taxes and associated unfulfilled shipping charges, to the original payment method.

Orders containing both in-stock and preorder items may ship together when all items are available, unless separate shipment is offered or agreed upon. Any combined shipment timing will be disclosed before purchase. Contact us before ordering if you need in-stock items shipped separately.

Tracking Your Order

When your order ships, we will send shipment confirmation and tracking information to the email address provided at checkout, when tracking is available.

Tracking may take time to update after a shipping label is created. A label notification does not necessarily mean the carrier has received the package.

Shipping Address Accuracy

Please verify your delivery address before completing checkout, including apartment, suite, unit, and postal code information.

If you need an address correction, email customerservice@ironbearcollectibles.com promptly with your order number and corrected address. We cannot guarantee changes after fulfillment begins.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend it. We will explain any charges before reshipping. This provision does not apply to an address or labeling error made by Iron Bear Collectibles.

Returned or Refused Packages

If a package is refused, unclaimed, or returned as undeliverable, contact us to arrange a resolution.

Refusing delivery or allowing a package to go unclaimed does not, by itself, authorize a cancellation or refund under our all-sales-final policy. Any reshipping charges will be disclosed before a new shipment is arranged. Applicable consumer rights remain in effect.

Missing or Delayed Packages

If tracking stops updating or your package does not arrive within the expected timeframe, contact customerservice@ironbearcollectibles.com with your order number.

If tracking shows delivery but you cannot locate the package, check nearby delivery areas, household members, building staff, and the carrier’s delivery details, then contact us promptly.

We will investigate with the carrier and provide an appropriate resolution consistent with applicable law. A delivery scan does not automatically resolve a claim of nonreceipt, and shipment does not eliminate our obligations concerning delivery.

Damaged or Incorrect Items

Inspect your shipment upon arrival. If an item arrives damaged or you receive the wrong item, email customerservice@ironbearcollectibles.com promptly with:

Your order number.
A description of the issue.
Photographs of the item, shipping box, shipping label, and packaging, when available.

Keep the merchandise and packaging while we review the issue. Do not return items without authorization and shipping instructions.

We will provide the remedy required by applicable law, which may include replacement or refund. When a return is required because of our error or covered shipping damage, we will provide prepaid return shipping. Reporting an issue promptly helps our investigation but does not shorten any legally protected claim period.

Collectible Packaging

Unless a product listing expressly guarantees mint packaging, minor packaging imperfections consistent with the advertised condition do not qualify for a return or refund.

This provision does not exclude remedies for undisclosed material damage, shipping damage, or merchandise that materially differs from its description.

International Orders

If international shipping is offered at checkout, customs processing may extend delivery times.

Unless checkout expressly states that duties and import taxes are included, customers are responsible for applicable import duties, taxes, and customs fees. Any fees collected by Iron Bear Collectibles will be identified at checkout.

Returns and Refunds

All sales are final, except as provided in our Refund Policy or required by applicable law.

Please review our Refund Policy and Terms of Service before purchasing. This Shipping Policy does not limit rights concerning unfulfilled, undelivered, damaged, defective, or misdescribed merchandise that cannot legally be waived.